1

CRM: Profiting from understanding customer needs

Year:
2004
Language:
english
File:
PDF, 182 KB
english, 2004
3

A framework for strategic service management

Year:
1995
Language:
english
File:
PDF, 1.19 MB
english, 1995
4

HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?

Year:
1999
Language:
english
File:
PDF, 369 KB
english, 1999
5

Waiting: integrating social and psychological perspectives in operations management

Year:
2000
Language:
english
File:
PDF, 727 KB
english, 2000
20

Invisible costs in offshoring services work

Year:
2008
Language:
english
File:
PDF, 285 KB
english, 2008
24

Made in China (Secrets of China's Dynamic Entrepreneurs) || Business Model

Year:
2012
Language:
english
File:
PDF, 204 KB
english, 2012